Thank you letters written by satisfied customers are our best advertising, our biggest reward and our great motivation. These letters force us to think about our work and they also stimulate us to maximize our efforts so that the customers are satisfied with LUCKY GLASS products and services. Judge for yourself if our endeavours are successful.
After some internet research I came across Lucky glass as makers and suppliers of chandeliers based in Prague. I was looking to source a large chandelier, and a small chandelier. I entered into dialogue with Martin lucky who was extremely helpful in helping me choose the style of chandelier as it had to closely match the shape of the original chandeliers that I had inherited. show more Martin offered to modify the smaller chandelier in order to reach my specifications, and so the order process commenced. I have to say that at first I was nervous spending such a large amount of money on products I had’nt seen and with an overseas supplier. My initial nervousness was quickly replaced with confidence and optimism as the company were in constant contact with me via email and the chandeliers were delivered by Fedex in a timely manner and very well packed. I was advised at each stage prior to final delivery. Upon opening the packages and starting to assemble the chandeliers it very quickly became obvious that I had purchased quality products. My initial gamble had paid off and all I can say is how wonderful these two pieces look in my home. During the assembly we broke one of the small components and found another to have a slight crack. These were replaced within two working days and the company paid for both the replacement as well as the Fedex courier charges. I conclude by saying that I have enjoyed this seamless transaction with Lucky Glass and cannot praise them enough on both their quality of product and their immediate responses to emails and 100% after sales service. I wish every transaction was as professionally handled as this has been I have no problem highly recommending Lucky Glass, it has been an absolute pleasure!
Hello Mr. Martin, In the beginning I was worried to purchase such a big purchase just by seeing the pictures in your website site. After a month of talking to you and even checking your company with the Consulate in Los Angeles, I bought the Chandelier and this week I install The Chandelier. I am happy to say that every thing went smoothly and I am very satisfied with the product and your Company Is very reliable and I will recommend your Company to everyone. Thank you again for all the cooperation.
We are absolutely thrilled with our purchase from Lucky Glass: two crystal chandeliers and five matching wall lights. They look beautiful, were very reasonably priced, and the service we have received from Lucky Glass has been outstanding.show more On two occasions they have sent us replacement parts free of charge – the first when our builder mislaid a piece during assembly and, more recently, a replacement for a fitting that was damaged when a bulb blew. To receive this kind of ongoing service more than three years after the original purchase is incredibly rare in this day and age. We will definitely be buying from Lucky Glass again!
Thank you very much. Chandeliers are gorgeous. I needed one, but when I've bought and saw it, I decided to buy one more to change the chandelier in the other room. A service was also perfect - everything was delivered in time, all questions were answered quikly and in a positive way. Definitely recommend!
Dear Mr. Lucky, We have received the chandelier as ordered and we are again absolutely delighted. We have four of your chandeliers in our main room and they are magnificent. It is of interest to us and maybe yourselves that our Queen Elizabeth II visited the room where your chandeliers now hang! Many thanks once again
Hello Dear Martin and Jaroslav, Well I'm writing to thank you guys for such a great product, I'm not going to lie, I was a little bit concern to see if the quality it was as good as it look in website, but I'm happy..! The chandelier looks amazing, and I'm so glad I found you guys after months looking for one. Thanks again
During my trip to Prague a few months back, I could appreciate the quality of the czech glass for the first time, so I bought a few presents for my family. My mother was really excited and it reminded her our grandparens house when she was younger, so she decided to decorate our living room with an exclusive chandelier made in Czech Republic, as well as two other lights, all of them in silver. All our friends are astonished when they see them and ask each time where we bought them! If I want to decorate my house in an exclusive and unique manner with beautiful lights, I know now that I can trust lucky glass in the future! Thanks Martin for your help, prompt response and availability during the purchase and the post-sale service.
Dear Martin Lucky, I just have recieved order No. 4460 on last Saturday from local FedEx deliverer. The packing are very good. My chandelier is all right and I am satisfied with it. I would like to express appreciate to you and wish you all the best in your business.
Dear Mr Jaroslav, We are very happy with all the lights you have sent us, we will send you photos. You also provide excellent service and communication. You too, have a great weekend.
So very happy that I found the Lucky Glass website. I chose the Galaxy 10 chandelier with the Swarovski elements and it is truly beautiful. The ordering process was easy and the chandelier arrived ahead of schedule via FedEx. The packaging was sturdy and the installation procedure was easy to follow. It is admired by all my visitors. Very Happy Customer
Dear Mr. Lucky, to confirm the chandelier arrived safely, before scheduled delivery date and is now installed. It has exceeded my expectations and I am most happy with it. Many thanks for your excellent product and service.
A few month ago we were very skeptical regarding idea of purchasing large amount of chandeliers on line from the company (even from such reputable company as Lucky Glass) located in Czech Republic, ship them to the USA, and install them in our new house in Pittsburgh (Pennsylvania, USA). Now we absolutely happy that we made that wise decision and purchased 7 chandeliers and 8 sconces from Lucky Glass. This is because the whole process was flawless and the product is absolutely gorgeous. At the beginning we had few questions and all of them were addressed by Jaroslav or Martin with very friendly attitude and deep knowledge of the product and processes. The transaction was smooth, the shipment was prompt. The product was 100% compliant with the US standards, each fixture had a detailed and clear installation instruction, our installers had no problems with installation. I must say that the final result is sensational. You cannot compare this sparkling Bohemian beauty with low quality imports from Asia that looks good only on a picture. We have few older chandeliers from Schonbek company which is synonymous with quality and luxury. I am 100% positive by saying that Lucky’s products are absolutely on the same level of quality and beauty but the price is much more reasonable because we were buying directly from the manufacturer without middleman. We love the chandeliers and additionally we have tons of compliments almost from every guest visited the house and a lot of questions regarding where did we buy them. We cannot be happier with the purchase. I would not hesitate to recommend Lucky Glass to anyone who can appreciate the beauty of the original highest quality Bohemian chandeliers at the very modest price. Thank you
Dear Mister Lucky, The chandelier is up and I have to say, I love it! It is as gorgeous as on the picture online. Manufacturing and shipping were fast, all parts were securely packed, nothing broke during shipment, and each piece is gorgeous. Assembly was easier than I expected - it took me 1,5 hours and the outcome is just amazing. The chandelier gives my open kitchen a whole new twist and turns it into a classy, stylish and luxurious dining area. I can highly recommend your chandeliers, they are truly a piece of art, absolutely gorgeous and I will enjoy mine every day. Thanks a lot, you have made one of my dreams come true!
Hi All at Lucky Glass, I am pleased to say that I have finally finished the installation of my Lucky glass Chandelier, painstakingly assembled by myself. I would like to say that my family and I are delighted with how fabulous the Chandelier looks in our home and now hangs as the centre piece in our hall. I would also like to thank you for your help and prompt service in replacing one of the damaged arms. I have attached some photos of the Chandelier in various light but unfortunately the photos still can't quite capture what it really looks like in the flesh. We hope you all have a wonderful Christmas.
Dear Mr. Jaroslav Lucky, indeed, it is a great pleasure to have your Lucky Glass. It is not only a satisfaction with it but really it is a joy to look at them, and deeply enjoy this nice piece of art. My admiration is no less to the nice, honest, caring, and concern about this deal which I had felt with your good selves. Wishing you success in furthering your products of fine work and admirable dealings. My respect goes not only to the production, but also to all who arranged this wonderful product to reach timely, safe and intact to its destination. With kind regards.
Martin, We have received and installed the chandelier. Everything was in order and we are very pleased with it. Packaged well, arrived on time and looks great. Thank you. We hope to be buying from you again in the near future and would not hesitate to recommend Lucky Glass to friends and relatives. Regards
Hi Martin, As mentioned previously to you, I think your chandeliers are truly works of art and are amazing to look at hanging from our ceilings the 6 chandeliers we purchased from your very fine company are truly outstanding and really make our place look very beautiful indeed. I wish to thank you and your very talented work force who created these beautiful chandeliers, the 24 Arm is really amazing and looks a fantastic feature in our hallway, hanging over the stairs, The 8 arm in the sitting room also looks truly beautiful and makes the room look really nice now. Your prices are also really good for the top quality products you make. I am really happy to say that I will be back for more lights and will recommend your good company and craftsman ship to all who visit.
Hi Martin Lucky, Thank you very much for your beautiful chandeliers. They came in perfect condition, and look amazing in our home. We are very happy with this purchase and we will recommend your website to all our friends. Thank you again.
Lucky Glass products are true works of art. The chandeliers make any room look stunning. The wide range means there's something for everyone. Top quality and excellent service is impossible to beat. There are three things you can endlessly look at: fire, water, and Lucky Glass. With much love
Dear Mr Martin Lucky, I wanted to get in touch to thank you for our beautiful chandelier. The chandelier arrived at the specified time fully intact as it was extremely well packaged. We had it installed yesterday in the guest bedroom (see attached photo). I purchased the lights that are recommended (40W) and with a similar design to the ones in your photo. We now hope to install a dimmer switch as this is very bright! We hope to purchase the 8 candle one in the future for our bedroom. Thank you again for your excellent customer service.
Jaroslav, I just want to tell you that I am very happy with the chandelier that I ordered from Lucky Glass. It is exactly as in the picture. It arrived safely packed and looks beautiful. I think that the internet customer needs to know that ordering through the website was safe, that you were responsive and that the chandelier arrived in good shape fairly quickly. Also, it was as depicted in the picture. Most people would hesitate to order from the Czech Republic, but the cost saving, quality and service were very good, I would not hesitate to order another product from you.
Dear all staff at Lucky Glass, finally our holidays are over. We came back home and managed to assemble and put our chandeliers up in our sitting room. What can I say?....Just wow! Wow! Wow! They are absolutely amazing - beautiful, elegant, sparkling, and we can't stop looking at them. Thank you so much for your great skills and good business. Special thanks to the person who did the wrapping - so meticulous and precise. I had a great fun to unwrap all pieces! I wish you to grow your business and every success in the future.
Hi thank you so much for your fantastic service and the light has arrived in a perfect condition. Im very pleased and you were great to deal with. Your follow up e-mails and prompt shipping was impressive fantastic love it thanks
We got the chandelier on Tuesday by FedEx and I installed it last night. The packaging was very good, nothing was broken and it looks really great! Thanks.
I want to thank Luckyglass personally represented by obliging Mr. Jaroslav and Martin Lucky. In all the dealings they have been of unapproachable kindness. In these times of “fast-food” type services, it is nice to receive a truly personalized treatment. I received my chandelier in the conditions under which it was bought, with fast delivery, in a visibly efficient process, and when I opened my package, I was surprised by the splendid quality of the material that I received - crystals and metals. Today my humble dining room boasts in pride with its gem of timeless style, not disposable, other than those that are currently on the market. My very sincere thanks to Lucky people for the competence and friendliness.
Dear Jaroslav, we received and already placed wonderful Galaxy chandeliers. We are very impressed by the quality and design. Attached are a few images of the room. A big thank you!
Thank you very much indeed for the wounderful two chandeliers and 4 wall candelabers. All arrived in perfect shape. The electrician had no difficulty whatsoever, to assemble the numerous parts, but it took time. The result is spectacular, the chandeliers and the wall lights make a great impression and spread out phantastic light. Congratulation to the artist who had conceived this impressive and tasteful design and to the workers, who manufactured the parts. I am extremely satisfied and happy that I visited your facility, when I was in Prague.
The Crystal Chandelier arrived yesterday, and it´s so fine. We like to thank all your team that make this wonderful Chandelier. It is a Queen of our ceiling and the bright light of it make our home so cosy in darkening nights. Yours truly
I am writing you the email to let you know that we got the chandeliers, and as before there are beautiful just beautiful! Thank you again for a very well done job and we will certainly order in the future more pieces.
Fabulous chandelier, fabulous quality and amazing sparkle. Absolutely delighted with the purchase.
Dear Martin, My order arrived this morning, thank you. I have not yet assembled the wall lights but have examined them and they look lovely. I write to thank you for the efficiency of your company on the packaging and dispatch of my lights. I will have no hesitation of recommending your company to others. My daughter had already purchased a chandelier from yourselves and I will certainly be considering ordering more lights from you, once I continue with the redecoration of my house. Thank you once again.
I bought three chandeliers from Lucky glass. So happy with them, absolutely beautiful.
This is the company in the Czech Republic from which we purchased the chandeliers for Al Hussain house...simple yet elegant design with Class 1 pure Bohemian crystals... Absolutely fabulous... Thanks Lucky Glass...
Good Afternoon Mr Lucky. Our order has just been delivered - on time - and we are exceptionally delighted! The packaging was 1st class, as we have builders in we have only opened 1 item from each part and we cannot believe the top rate quality which has acceded our expectations. The lamp shades are beautiful and so much better than the web pictures, the quality of the crystal and gold plated arms and centre of the chandeliers is 1st class - When the room is complete - in a few months we will photograph and send to you. Thank you for prompt professional service we will throughly recommend your company.
Hello Mr. Lucky, finally we are finish the apartment and as we promise I made some pictures for you. I want to thank you very much for your professionalism and if you are coming sometimes in Romania in ARAD call us. P.S. I gave to the furniture factory some of your foldings that you gave me, so if you have some orders from Romania you know I am the "guilty" for this. Best regards.
A beautiful creation from the Czech Republic arrived in good time without any breakages and with clear instructions on how to assemble.
I purchased CH-10 Crystal-NB Chandelier. It meets all my expectations. Crystals that fit over each candelabra base - they reflect light and a great additional feature. Also I liked a clear crystal in the middle base at the bottom of the chandelier. It looks great from anywhere in the room. It shows through a window above our front door and looks great. We have received tons of compliments on it already. No one believe I ordered it on-line site unseen.
Just received your beautiful Chandelier. Thank you! Very nice and elegant product. Really beautifies my new home.
Dear Mr. Martin Lucky, the parcel was delivered today, very well packaged, the packaging is not broken. I satisfied with the chandelier and sconces. Thank you. Lucky glass got my like on Facebook already. With kind regards
Hello Mr Lucky, I got these chandeliers from you a few months ago and I would like you to know that they are now hanging up in my new home and look absolutely magnificent. Thank you so much for recommending the right size. They are very beautiful. Thank you
Thank you Mr. Lucky, I have received and installed almost all items and they look really good. Your customer services throughout this deal was excellent. Thank you again and I look forward to ordering more items and recommending you to new friends. Regards
Many thanks Jaroslav, Martin and Filip for remembering and sending your warm greetings! Your chandeliers enjoy pride of place in my home and are hugely appreciated by all guests! Wish you Merry Christmas and a very Happy New year!
Dear Martin Lucky! I´m writing to confirm that I have received my crystal chandelier safe and sound. It is truly a masterpiece – all the pieces are flawless and the quality is perfect. I was also surprised to discover that it was really easy to put it together although I haven´t done that before. I´m absolutely pleased that I decided to order my chandelier from your company as in addition to receiving a perfect chandelier, you also exceeded my expectations in terms of service. I would have never expected such a caring attitude and personalized service while ordering on-line. I will definitely recommend your company to others here in Estonia. Thank you and best wishes for the future!
Dear Martin, Many thanks. Actually it looks much better in real life:) We are very happy with the chandelier as well as with the service received from you! Best wishes.
Hey Martin Melissa here from Adelaide Australia just wanting to let you know how happy I am with my chandelier, I received it earlier than expected and the regular updates were much appreciated, thank you for your excellent service as it will not be forgotten.
I wanted to let you know that my chandelier arrived safely yesterday by Fedex delivery. My husband and I put it up last night, the quality is superb and it looks absolutely beautiful. Thank you as well for the wonderful customer service. Many thanks
Thank you for your e-mail. We have received the chandeliers perfectly fine, and we started mantling them up. We are very happy with them, they are very nice. Everything went smoothly. We bought already some chandeliers from you in 2007 or 2008, that's how we know your firm.
At first, I was worried about the packing and possibly broken parts when I saw the Fedex multiple shipping transits from Czech Republic to France, and then to China before arriving at the final destination --- Singapore. I am pleased that the shipment of 3 chandeliers arrived safe and sound. The packing was excellent and with individual parts wrapped securely with bubble wrap and the whole box was strapped to a giant egg carton/crate for cushioning. When we installed the 3 chandeliers in the bedrooms, they look stunning, especially the Galaxy with Swarovski trimmings. We cannot stop staring at them. My only regret is that I should have ordered one more chandelier. I also wish to thank you for the excellent service in helping me to rush the orders and following up with me over the phone and on emails proactively after sales. You have provided an international customer much assurance and confidence. Great job!
Just a short note to let you know my chandelier arrived save and sound. I would like to compliment you on how easy everything was too piece together, all the parcels were clearly marked and very well wrapped. I cannot tell you how delighted I am with my purchase, it is absolutely stunning and I will certainly recommend you to friends and family. Thank you again.
We are very glad to have the Chandeliers in our home. They look stunning. Everyone visits us asked where did you get them from. Rest assured that you will get more customers through us. Also, we were very pleased with the customer service you have provided, packing and delivery of the chandeliers were just excellent. Once again thank you and wish you the best.
This letter is to confirm my total satisfaction having purchased Crystal Chandeliers from Lucky Glass. I found Lucky Glass to be very prompt to reply to my initial enquiries & very accurate in sticking to their manufacturing & delivery timetables. My shipment arrived in perfect condition. The packing of the chandeliers was nothing short of superb. The assembly instructions were very easy to follow. The 3 pieces that now grace our home look absolutely stunning & we receive compliments from everyone who visits. I have no hesitation in recommending Lucky Glass to any international client.
This was purchased as a gift for a 25th Wedding Anniversary which was on the 18th June. So we have unpacked and installed the chandelier, the packaging was excellent so very neat and secure thank you for that. The couple who the gift was for are absolutely delighted with the chandelier, I must admit it looks stunning once installed and I wish to thank you for the quality and beauty of your products. Once again thank you for your services and quality of build.
Everything works perfectly and I am very happy of the order. The chandeliers are awesome, the service was very reactive, the packaging was great and very safe for this fragile material. You can quote me in your happy clients and I will forward to your website anybody who ask me where I found my chandeliers. Thanks. Regards
I look forward to recieving our order tomorrow. The last Chandeliers we had look very good in our house and we are very pleased. Clients of mine restored the Chandeliers in Buckingham Palace in London and also in the White House in the USA. The ones in my house from yourselves look every bit as good as those I have seen in those prestigous locations. With Kind Regards
It is just so amazing that you do such a fast business, and even I, Japanese, was really surprised. We are convinced that at first, it might need to take some time to start selling the products, but because of your good services, good quality, and beautiful pictures, it will definitely make a good sales more and more. Thank you so much for everything! With best regards
We just received the chandeliers and started to open the package. I want to Thank you for the very extensive packaging. What we have seen so far is absolutely wonderful. These chandeliers will make a fine addition to our house. I will definitely recommend you, should someone look for chandeliers. Again, we are extremely satisfied with your merchandise and the way you have packaged all. Thank you very much
We received our chandelier last Tuesday. We installed it this past weekend. We are extremely pleased with our purchase. The chandelier is beautiful and looks lovely in our dining room. Again thank you for your prompt service and shipping. We will enjoy this chandelier for many years to come. It will always remind us of Prague,our favorite European city. It will also be special in that it represents a part of my own Czech heritage as my grandparents are from former Czechoslovakia.
Thank you so much for the lovely chandelier that we have finally installed at our home. My wife just loves it and friends who have seen it, have admired it. All's well that ends well. You have won for yourself a loyal customer.
Today we have received the chandelier. Everything is perfect. We have assembled all details and we are really satisfied by your product quality. Thank you one more time
I got the chandeliers so as you said they are beautiful and I am satisfied with them they are gorgeous. I already placed them. I wish you and your company all the best and good luck
Your chandeliers arrived today and in perfect condition. They look absolutely fantastic up on the wall. We are extreemly pleased with them. We would like to thank you for your excellent service and also for your kindness. We wish you and your company every success and best wishes for the future. Kindness Regards.
I wanted to let you know that I received the three chandeliers in very good condition. No pieces where missing and nothing was broken. I just finished installing the three chandeliers today and they look absolutely beautiful in my house. I would like to thank you for your professionalism and reliability. The quality of your product is high and your service is excellent. I am a very satisfied customer and have enjoyed interacting with your company. I will send you some pictures once I receive the light bulbs which I have on order. Once again, Thank You :-) Best regards
Not many people here in Sydney can display such wonderful, precise, delightful and exquisite chandeliers from the Czech Republic. My daughter and son-in-law can call themselves lucky to own the Lucky Glass chandeliers. Once more thank you so very much. Your chandeliers made everyone in our family very happy. I wish I could make you just as happy with some gift from Australia. Have you got some secret wish? Please, tell me. With kind regards and many, many thanks
I am writing to confirm the safe receipt of our chandalier. The packaging was first class and my husband and I cannot get over how magnificant the chandalier is. It is absolutely exquisite. Thank you very much for the beautiful workmanship. Kind regards
I write to inform you that we have received the 3 coated crystal chandeliers, and they were air-freighted for collection both promptly and excellently packaged. We have already installed them and they look absolutely fantastic. Please accept our congratulations for your excellent service and customer care. Not to mention the first class crystal chandeliers. You may use us as a reference for other customers. With best regards
My chandelier arrived yesterday 1/10/10. I installed it last night. It is a very beautiful item. It is a credit to you and your company. I will be recommending your company to my friends and family. Thank you so much for producing a beautiful item for a very good price. I will forward on a photo of the Chandelier installed for your advertising if your require. Many Many Thanks
Thank you very much for the service! We have received the consignment OK, everything went smoothly. We have already assembled CH–12, thank you very much, it is perfect. CH-15 will wait till the place for the installation is ready. We are totally satisfied with the service, will recommend the Lucky Glass any time there is interest in crystal chandeliers. With thanks and kind regards
Sorry for the delay in letting you know I had received the chandeliers. I now have them in place and they look absolutely beautiful. Having looked at many lights before buying these, I can say thay are the best quality I could have found. I would also like to thank you for your speedy service.
We received the chandelier and it was in perfect condition. All the pieces were there, nothing broken, packed perfectly. We put it together that day and hung it over our table. It is the most gorgeous chandelier we have ever seen and sparkles all the time. We are so happy with it. Everyone who comes to our home comments about how lovely it is. We definitely would purchase from you in the future. Far exceeded our expectations, beautiful craftsmenship.